Senior IT & ServiceNow Project Manager

Location: Houston, TX, United States
Date Posted: 04-16-2018

NOTE:  ONLY CANDIDATES WITH EXTENSIVE SERVICENOW IMPLEMENTATION LEADERSHIP WILL BE CONSIDERED.

We are seeking an experienced and highly motivated individual committed to successful delivery of technical projects to join our IT management team. The individual will be responsible to manage Operations & Infrastructure projects across our IT function, further the capabilities and maturity of the IT function, and deliver new technical solutions using multiple technologies.

Key Responsibilities
  • Enable rapid, predictable, transparent delivery of high-quality IT solutions/projects. Manage key complex, cross-functional IT programs & projects with regard to scope, schedule, resources and budget. Establish and manage project schedules and work breakdown structures to ensure project objectives are met. Create and drive project plans to optimize resources.
  • Drive Incident, Response, and Change Management
  • Organization Maturity: Accelerate IT maturity re portfolio & project management for increased success. Lead, guide & advise business & IT resources for increased adoption of streamlined processes & tools. Define and implement change acceptance & training plans as needed.
  • Operational excellence: accurate and timely information, accountability, meet commitments & timelines, efficient use of Tesla resources.
  • Communication: Maintain timely, clear lines of communications with co-workers, management & executives in all areas to ensure that all are continually updated and not surprised.
  • Exercise broad expertise, knowledge & skills to develop objectives & achieve goals in creative and effective ways. Analyze situations & data and evaluate intangibles.
  • Exercise independent judgment in methods, techniques and evaluation criteria for obtaining high-quality results.
  • Build strong relationships; create informal networks and coordinate among groups.
  • Act independently to determine effective methods and procedures.
  • Serve in an advisory/coach capacity to others as needed.
  • Continually seeks ways to streamline & improve process effectiveness & efficiency, and to anticipate and prevent problems.
  • Promote & enhance teamwork.
Requirements
  • Experience managing at least two ServiceNow implementations
  • BA/BS in Business Management, Computer Science, Information Systems or a related area. Or the equivalent in experience and evidence of exceptional ability
  • 10+ years’ experience in project management of IT Operations & Infrastructure initiatives in a fast-paced, global environment (e.g., datacenter setup, WAN implementation, Disaster recovery setup, client deployments including large-scale OS upgrades, infrastructure, operations, networking, telecom, and/or security). Experience coordinating complex infrastructure builds a plus.
  • Expertise in ITSM / ITIL
  • Outstanding oral & written communications skills and ability to articulate complex information in a simple way to senior IT / business stakeholders.
  • Track record of successfully delivering complex IT projects in scope, on-time, and within budget in a fast-paced, complex environment.
  • Outstanding facilitation, leadership and problem solving skills.
  • Strong relationship-building skills.
  • Evidence of exceptional ability.
  • Advanced degree and /or project management certifications, e.g., PMP / CSM / PMI-ACP a plus.
For more information, please apply below or contact us
 
this job portal is powered by CATS